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"Why is everyone always headed in the wrong direction except for me?"

Every work group needs to take time out occasionally to make sure everyone is facing the same direction. These kinds of conversations require extra-strength truth telling and extra safety so people are willing to name the issues they have been sweeping under the rug. Learn how a little groundwork can dramatically improve group dialogue."
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Dialogue

Dialogue How To

Menu of Rules for Dialogue

Here’s an intentionally too long list of rules that help a group THINK “Which ones would be most beneficial for us here, now, today?” Possible Rules for Dialogue

No Leader*
Act As Colleagues
No Agenda* Listen and speak without judgment*
No Decisions* Acknowledge each Speaker
No Task* Respect Individual differences*
Suspend Certainties* Suspend Roles and Status
Listen to Your Listening Balance Inquiry and advocacy
Slow Down the Inquiry*
Avoid Cross-talk
Be Aware of Thought Focus on Learning*
Maintain Peripheral Attention Seek the Next Level of Understanding
Suspend Assumptions
Maintain a Spirit of Inquiry*
Befriend Polarization* Devalue Consistency
Observe the Observer Be Vulnerable
Speak Personally*
Embrace the Painful and the Pleasant
Avoid Generalizations Speak when “Moved”
Don’t Fix or Convert Others Release the Need for Specific Outcomes
* Recommended “Core” Rules of Dialogue



Sample One Day Agenda for Dialogue

Dialogue Training
(with introduction to territorial games model)

DESCRIPTION: a developmental process that improves relationships by re-framing perceptions of territorial behavior, increasing awareness of games, and providing alternative behaviors. The group skill of dialogue is taught and practiced so that participants are given the opportunity to learn and use new thinking tools and communication strategies that increase perceptual agility and improve understanding, thus expanding personal perceptions of "what is possible."


OUTCOMES: This process will help participants:

· address potentially debilitating issues of "turf" and destructive internal competition
· think differently, more creatively
· release traditional thinking and outdated goals without invalidating past efforts
· agree on fundamental issues and priorities
· make agreements that they plan to keep
· surface and dispel underlying apathy or frustrations that corrupt action
· build coherence between team members
· face big decisions on who they are and what they want.
· discover a way to make personal goals congruent with group goals
· collectively discover a source of enthusiasm for collaboration


Group Process Consulting

Dialogue Training
Agenda

Laying the Groundwork
What will success look like for you?

Territorial Instincts - a Theoretical Framework
Mindless Responses
Ten Territorial Games

How to Decrease/Pre-empt Territorial Games
Need a Map - Interactive Self-Diagnostic Exercise

What Doesn't Work
Mandating Cooperation
Superficial Solutions
Pretending

What Does Work
Heightened Awareness
Redefining the Enemy
Fostering a Dialogue between "Territories"
Sharing a Bigger Picture

Dialogue Process
Dialogue - What is it? Why do it?

Group Dynamics - process losses and the secret of good group decisions
(Q decision X Q acceptance)
Five Stages of Dialogue
Four Predicable Group Escape Strategies
Four Predictable Thought Routines That Sabotage Group Process
Buy-In Process (Wants/Don't Wants)

Dialogue Session (two hours at least)

Harvesting Improved Group Progress

Articulate New Group Agreements

Closure



Sample Two Day Agenda for Dialogue

TWO DAY AGENDA

Dialogue Training
Using the Territorial Games Model and Story Factor

DESCRIPTION: a developmental process that improves relationships by re-framing perceptions of territorial behavior, increasing awareness of games, and providing alternative behaviors. The group skill of dialogue is taught and practiced twice in two days so that participants are given learn, use, reflect and try again new thinking tools and communication strategies that increase perceptual agility and improve understanding, thus expanding personal perceptions of "what is possible."


OUTCOMES:

Address potentially debilitating issues of "turf" and destructive internal competition
Think differently, more creatively
Release traditional thinking and outdated goals without invalidating past efforts
Agree on fundamental issues and priorities
Make agreements that they plan to keep
Build coherence between team members
Face big decisions on who they are and what they want.
Discover a way to make personal goals congruent with group goals
Collectively discover a source of enthusiasm for collaboration

ADDED OUTCOMES FROM SECOND DAY:

Test new perspectives and communication tools in a way that exposes weaknesses
Address and reinforce weak shifts to a more sustainable level
Deeply examine and retain an understanding of the unique dilemmas facing each individual in the room
Harvest decisions from new congruent thinking





Group Process Consulting

Dialogue Training
Agenda Day ONE

Laying the Groundwork
What will success look like for you?

Territorial Instincts - a Theoretical Framework
Mindless Responses
Ten Territorial Games

How to Decrease/Pre-empt Territorial Games
Need a Map - Interactive Self-Diagnostic Exercise

What Doesn't Work
Mandating Cooperation
Superficial Solutions
Pretending

What Does Work
Heightened Awareness
Redefining the Enemy
Fostering a Dialogue between "Territories"
Sharing a Bigger Picture

Dialogue Process
Dialogue - What is it? Why do it?

Group Dynamics - process losses and the secret of good group decisions
(Q decision X Q acceptance)
Five Stages of Dialogue
Four Predicable Group Escape Strategies
Four Predictable Thought Routines That Sabotage Group Process
Buy-In Process (Wants/Don't Wants)

Dialogue Session (two hours at least)

Harvesting Improved Group Progress

Articulate New Group Agreements

Closure

Group Process Consulting

Dialogue Training
Agenda Day TWO


The Story Factor –

Story's Psychology of Influence

People Need to KNOW!:
Who are you? and
Why are you here?

Six Principles of Effective Storytelling
Developmental
Participation or Control
Who is the Beneficiary?
Imagery
Oral Language
Intention

The Emotions of Story: Shifting the Emotional State of Listeners

Individuals share WHO/WHY Stories
(Facilitated Group Process with Coaching)

LUNCH

Solving Problems or Managing Polarities
Review of Yesterday’s dialogue
Facilitator Advice based on previous dialogue

SECOND DIALOGUE

Harvesting New Learning
Group Agreements



Facilitating Dialogue

Download this Article about facilitating Dialogue
Facilitating_Dialogue2003article.doc



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